Support Resources
Installation
To get started with our VMware Virtual Appliance, please read the Installation guide, or watch our training videos.
Technical Support
For common questions, see our Frequently Asked Questions page.
For uncommon questions, see our Support Forum: support.tsmworks.com.
We respond well to email: support@tsmworks.com.
And if all else fails, GoToMeeting lets us see what you see. Call 1-919-403-8260.
Policies
The first year support contract is included in the purchase price. In subsequent years, support contracts are 20% of the current list price for the license. This fee should be paid in advance on the anniversary of the original purchase.
Support includes:
- 9-5 weekday email support in English (New York time zone)
- access to support forum
- free software upgrades